Support FAQ

Please look through this selection of frequently asked questions to find a resolution to your issue right away. If you still need help or if your issue isn’t listed, please submit a ticket using the appropriate form linked below.

Product Questions

• Experiencing performance issues?
• Work not saving properly?
• Did your print order not come as expected? Let us know.
• Still need help? Contact the support team.

• Need to change your email address?
• Need to reset or change your password?
• Trying to transfer docs between accounts?
• Have questions about data privacy or security?
• Need help deleting your account?
• Still need help? Contact the support team.

Enterprise/Team Administration Help

• Need to change the administrator on your account?
• Need help using the admin panel? 
• Need help creating/inviting a user?
• Need help with licensing?
• Still need help? Contact the support team.

Billing/Payment Help

• Seeing a charge from Lucidpress you don’t recognize?
• Need to cancel your account?
• Need a copy of your invoice?
• Need to update your billing information?
• Need to upgrade your subscription?
• Still need help? Contact the support team.

Sales Questions

• What is available at each account level?
• How much does each account type cost?
• Still need help? Contact the sales team.