Please look through this selection of frequently asked questions to find a resolution to your issue right away. If you still need help or if your issue isn’t listed, please submit a ticket using the appropriate form linked below.
Product Questions
- Experiencing performance issues?
- Work not saving properly?
- Did your print order not come as expected? Let us know.
- Still need help? Contact the support team.
- Need to change your email address?
- Need to reset or change your password?
- Trying to transfer docs between accounts?
- Have questions about data privacy or security?
- Need help deleting your account?
- Still need help? Contact the support team.
Enterprise/Team Administration Help
- Need to change the administrator on your account?
- Need help using the admin panel?
- Need help creating/inviting a user?
- Need help with licensing?
- Still need help? Contact the support team.
Billing/Payment Help
- Seeing a charge from Lucidpress you don’t recognize?
- Need to cancel your account?
- Need a copy of your invoice?
- Need to update your billing information?
- Need to upgrade your subscription?
- Still need help? Contact the support team.