Print FAQ

Your print questions answered

Where can Lucidpress ship to?

Currently we are able to ship anywhere within the United States. If you do not live in the United States, you may download your document as a PDF and then send it to a local printer in your area.

Can Lucidpress ship direct mail internationally?

Lucidpress does not offer international direct mail shipping. All services are done within the US.

Does Lucidpress provide address validation when ordering a direct mailer?

Lucidpress does not offer address validation. Anything submitted in the CSV file for your list of addresses will be what the print partner will use to ship the mailers.

What vendor does Lucidpress use to print?

Our main vendor that we use for prints is with a company called Alexanders. We also have other print partners depending on the location and integration you have set up. If you are interested or would like to have us partner with a print company you are affilated with, you may contact us at printing@lucidpress.com and/or refer to our printer API for setting up.

What if my order doesn't arrive in time?

Lucidpress does not guarantee delivery dates and will not provide refunds for orders that arrive after the estimated delivery window. Sometimes delays can arise with holidays, weekends, and weather events in the case where the shipping carrier is unable to deliver your order.

If you would like us to review your order, please send us a message at printing@lucidpress.com

How do I cancel my order?

Want to cancel an order? You might be able to—if you're quick enough. Go to your Order History (located in your Account Settings). If there is an option to Cancel Order on your print order, you can still cancel it and get your money back. If not, this means that the production process is already underway, and we will not be able to reimburse you.

If you would like us to check and see if your order can still be canceled, please send us a message at printing@lucidpress.com. For more information on cancelations, please see our cancelation policy.

What if I see a spelling error/design mistake on my document and want to make a change after I place an order?

Noticed a mistake that you made? Try to cancel your order as soon as possible so that you can place a new one with your updated changes.

Lucidpress recommends that you review all design work before you place an order to avoid any problems with the finished product by downloading and reviewing a pdf file. If the issue is present in the pdf which you had the opportunity to download and review before printing, then it shall not be considered a defect or mistake and Lucidpress will not be responsible.

Why do you have some templates that aren't compatible with ordering prints?

Lucidpress is a design and publishing software. We are focused on the design and what you can do with Lucidpress. Ordering prints isn't the only thing you can do with Lucidpress. To meet the need for all of our users, we have templates available for different use cases. Users use Lucidpress to download, publish online, embed in emails and websites, or share on social media. We partner with a company called Alexanders that has a limited selection of what can be printed. If you would like to see all of the document sizes that can be printed, please see this page: https://www.lucidpress.com/pages/print

If the printer doesn't have a product that fits the size of your document, you can either adjust it by following these steps or download the document and use a local printer in your area (or print at home) to print your document.

What is an embeded font error?

When printing Lucidpress documents with professional printers, an "Embed text error" may occur. However, the invisible text is a non-issue for them, and they can disregard any error messages they see regarding embedded fonts.

The error occurs because printers use software to ensure that your PDF will print without issue. This software checks that all fonts in your document have corresponding font files embedded in the PDF. But, Lucidpress does not embed the font files for the invisible text.

Your document will print without any problems, but the printer's software may show an error message about embedded fonts. The lack of embedded fonts will have no effect on your printed documents, and printers should disregard this error message.

As always, we recommend printing a single copy of your Lucidpress PDF to make sure everything looks right before printing at scale or printing multiple copies